• Learn techniques for responding to disgruntled patients, patient billing complaints and patients who delay payment.

• Learn the best timeline for sending bills to patients and how and when finance charges can be added to ambulance bills

• Master effective methods for dealing with requests for time payments, claims of financial hardship, and how to deal with patient bankruptcy

• Approach the problem of returned mail and locating missing patient information and addresses

This webinar occurred on June 5, 2008. A recording of the entire session is available with the purchase of the Four-part series promotional package.