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by Charlie Barry, Product Manager
 Factors such as employee turnover, the loss of key personnel, and, improper system configuration can impact the financial health of an EMS Agency. Have you had key personnel leave and wondered who would fill the void? Are you confident personnel changes have not impacted reimbursement of billable incidents? Have changes been made to Billing Schedules or have new Billing Schedules been created?
Employee turnover and the loss of key personnel are arguably the largest contributing factors to improper system configuration resulting in poor financial health of an EMS Agency. During the initial deployment of Sweet-Billing, key personnel were trained on the system. Have those key personnel cross trained other employees within your EMS Agency? If not, you could be putting your EMS Agency at risk. It is vital for those key personnel to cross train others to properly fill the void when key personnel are absent. Cross training just makes good business sense as it provides management flexibility to get the job done, and done correctly. Cross training can also be an employee benefit through the employee acquiring new skills, enhancing the contribution potential of each employee, and keeping them stimulated. Failure to properly cross train puts the business at risk by asking untrained employees to perform critical tasks when trained personnel are absent. Such a critical task includes system configuration changes - changes which if not done correctly, could have financial consequences.
If you’re concerned about the financial impact of recent employee turnover or the recent loss of key personnel, Ortivus recommends letting one of our highly skilled Support Service Representatives perform a Sweet-Billing Checkup to provide you with the peace of mind you deserve. Please visit www.ortivusna.com/Services/billingcheckup.asp for more information on the Sweet-Billing Checkup Program.
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