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 TERRI
JIRAK - CELEBRATING 14 YEARS!
History with the
company (AVeL-TECH/Sweet/Ortivus):
I was hired by Dave and Mary Sweet as a sales rep. in 1992. One year
later, I transferred into the Support department and have been here
ever since. I knew almost immediately that Support was the place for
me and I have been fortunate to serve in a variety of positions
including Support dispatcher, Support Technician/Trainer, Group
Leader, Manager of Support Service and since 2004 as the Director.
It seems only yesterday that I walked through the door with first
day jitters - my how 14 years can fly by.
Current position:
Director of Support Services
Most memorable event since you’ve been with the company:
It seems
that my most memorable moments have revolved around changes in the
industry. A2000/Amazon transition, Y2K, HIPAA, Ambulance Fee
Schedule implementation and most recently NEMSIS and testing for
Gold Compliance (way to go team on passing on our first try!!!!).
The challenge always has been, and always will be, to help the customer
make the transition with the least amount of disruption to their
daily activities. There are many months of pre-planning to ensure
that support staff is trained, product is thoroughly tested,
documentation is in place, training agendas modified, website tools
updated, and finally the deployment of the product to the customer.
With the help of customer suggestions, we continue to make this
process more and more efficient.
Most enjoyable part of your job:
The best part of my job is working
with my fellow employees and our diverse customer base. Many of you
have been here as long as I have and can truly appreciate how much
we have progressed over the years.
I have learned that being a good support tech involves a lot of
detective work and knowing how to utilize your resources. As our
tools have evolved, our work has become much easier. Back in the
early 90’s we did not have the luxury of connecting remotely to a
customer’s system. We had to walk the customer through the fix over
the phone, or if a form change or update needed to be applied, it
meant sending out a diskette by mail. When we introduced our first
modem Bulletin Board System, it revolutionized support, taking the
troubleshooting and updating process to a whole new level. Of course
now, that leap forward in technology seems minuscule compared to
today’s high speed internet connections, website download
capabilities, and instant chat with customers.
Other Relevant or Interesting Information:
I feel so fortunate to be
a part of such an innovative and enthusiastic group of individuals.
With the many changes and challenges that have occurred over the
years, there is never a dull moment and that, my friends, is what
brings me back every day.
WELCOME TO ORTIVUS!
ANNA FIGURSKI
I joined the Ortivus team on March 6, 2006. My current position with
Ortivus is Translator and Technical Writer. I have only been with
the company a short period of time and everyday is still a new
learning experience for me. Luckily, I have extraordinary colleagues
who help me daily in expanding my knowledge with the software. The
most enjoyable part of my job is working with the friendly people of
Ortivus. I honestly LOVE coming to work everyday!
GRACE VITTORIA
I joined the Ortivus team in February of this year. My current
position is Quality Assurance Specialist.
I have been employed in the Computer Software Industry for the past
11 years. I have worked in various different domains such as
Software Support, Business Analysis, and Quality Assurance. The most
enjoyable part of my job is coming in to work every day to a place
that I feel I can make a difference, work with interesting people,
and experience many challenges.
 JESSE REYERSON
I was hired August 1st 2006 for the position of Business Analyst in
the Decorah Office. It has been a great experience so far and I have
really enjoyed getting to meet everyone.
 JOHNNY EL-HAJJ
I have been working for Ortivus for nine months. I am a Software
Developer. I work on CAD version 6. The most enjoyable part of my
job is working with a team of professionals.
MAX MENARD
 I started as a junior developer for AVeL-CAD V4 version. Now, I’m
working half of the time with V6 team and the remainder with the V4 team. I studied
at university of Sherbrooke and then moved to Montreal to continue
my studies at University of Quebec (UQAM) in Computer Sciences. I
started at Ortivus as an employee under contract, but would love to
work as a permanent employee.
 BRYAN BOLLMAN
I started working with Ortivus on August 28, 2006. My position with
Ortivus is QA Analyst - working with SweetCAD. I have been in the
computer field for most of the last 4 years, 3 as a developer and
now as a QA Analyst. I enjoy coming to work here every day and
working with a great group of people.
 DOMINIC COUTURIER
I joined Ortivus on February 6, 2006. My current position is
Database Administrator and Architect. I was hired for my database
expertise for which I had over 10 years of experience. Previously, I
was a DBA in a multi-national IS company within their Global
Database Services division, serving worldwide customers. Prior to
that, I was a DBA working in Financial Institutions. The most
enjoyable part of my job in the challenge - there is always
something challenging out there.
KAY WELPER
I joined the Ortivus QA Team in August as a QA Analyst. A large part
of my orientation was learning about the software products we have
in the market. I have a background in healthcare and found myself
watching these demonstrations from a customer point of view and
truly being impressed by the function and robustness of the
applications. I have really enjoyed having the opportunity to
interact with so many people throughout the organization. There is a
lot of talent in this building and a wide range of personalities. I
enjoy watching the way all these personalities work together toward
a common goal.
 SIMON PESANT
I was hired on February 20, 2006. I am a Software Developer
working currently on the RMS team in the Montreal office. I
love working here and I enjoy being part of a great team.
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