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Support Online Chat
Submitted by Ann
Bodensteiner, Product Lead
Have you ever tried our Live Online Chat with a
Support Technician? Ortivus Support Services
implemented our Online Helpdesk nearly 2 years
ago and it has proven to be a great support tool
and huge success with our customers. It is the
quickest way to talk directly to a Support
Technician. We can even transfer documents to
you via the chat. For
more complicated issues we
may still have to talk to you on the phone or
connect into your system,
but most questions can
be handled by just clicking on the Online Chat
button. All you have to do is go to our website www.ortivusna.com log into support and then look
at the right-hand sidebar and click on the
button for the Online helpdesk. You will be
prompted for a name, type in your name and
customer number and then type in your question.
Give it a try. We look forward to chatting with
you!
Q&A Section
Submitted by Rich Winter, EDI Technician
Question: What is Custom Forms and why do
I need them?
Answer: Have you ever been in a situation
where you need to send a patient a letter
requesting more information? Or would your
organization like to be able to send a
customized collection letter? If the answer to
either of these questions is yes, there is a
simple addition to the Sweet-Billing program
that may be the solution for you: the Custom
Forms/Statement Editor Module.
The Custom Forms Module allows you to create and
edit your own forms to your own specifications.
An enhanced feature of this module allows you to
import print images so that pre-printed forms
can be incorporated into your instruction sets.
You can even import a JPEG to print on the form,
such as your company logo.
These custom forms can then be incorporated into
your current billing processes to save your
company both time and money.
If you are interested in this time-saving tool,
please contact your sales representative.
Submitted by Kelly Rothlisberger
Question: Why does Ortivus have a segmented update schedule?
Answer: The program update itself is not
segmented, however email notifications to the
customers of the new release are built on a
schedule. When notification of the release is
posted on the website, the update is available
for download for all Sweet-Billing (only)
customers. Sweet-Field Data and Sweet-CAD
customers must update via cd due to the size of
installation packages with the update. For
Sweet-Field Data and Sweet-CAD customers, the
update is shipped via cd shortly after the email
notification is sent.
Notification of the release is built on a
schedule that included several states in one or
two week increments. For example, for release
5.2, the first week notifications included MA,
ME, KS, CO, CA and OK customers. The schedule
takes into consideration the number of customers
in a given state, the number of states that use
our software for run sheet reporting and the
number of customers in a given state that use
all three Ortivus products (Sweet-Billing,
Sweet-Field Data and Sweet-CAD). It is important
to visit the website often, even during
non-update seasons, for the newest versions of
forms and electronic claim instruction sets
contained in the Industry Service Pack.
While version release periods traditionally
produce high call volume, the segmented release
schedule has allowed us to ensure that the
customer experience remains a positive one, even
during these busy days.
Please note: if you are currently not receiving
notification of the updates via email, please
advise
support@ortivusna.com of the appropriate
email address for the main contact of your
organization.
Submitted by Mike
O'Brian
Questions: How
can a Firewall cause connectivity problems
within Sweet and AVeL products?
Answer: A Firewall works by allowing
or blocking suspicious types of data from going
out to the internet or coming into your network.
With the release of Windows XP, Service Pack 2,
a built-in Firewall was enabled by default.
Sweet and AVeL products are SQL based so when the SQL
Server clients are trying to connect to the SQL
Server and the Firewall is enabled, they may not
be able to communicate effectively. The SQL
Server TCP ports that are used for this
connectivity must be opened so that Sweet
and AVeL products and SQL can resume communication. To
set SQL Server as an exception in the Windows
Firewall, use the steps below.
1. Click Start, and then click Run.
2. In the Run box, type Firewall.cpl, and then
click OK.
3. On the Exceptions tab, click Add Port.
4. In the Name box, type a name for the port
such as SQL.
5. In the Port number box, type 1433, click the
TCP button and click ok.
If you are using another type of Firewall you
may need to contact your network or computer
technician for assistance. |
