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Support Hot Topics - Sweet Products
from your Ortivus North America
Decorah Support Team

Decorah Support Team

Remember, you can check our support section for program and ECM updates.

Q: How do I backup my billing program and what files should be backed up?
A: by Trevor Huinker (front row, 4th from L) - click here for answer
 

Q: How to post thousands of Medicare dollars in a few minutes?
A: by Kelly Rothlisberger (middle row, 5th from L) - click here for answer


Q:
What are the runsheet benefits in Sweet Version 5.1?
A: by Christine Hackley (first row, 2nd from L)
Everyone needs to update to the 5.1 version of the Sweet-Billing program, not only to have the latest and greatest of the program, but to also benefit from the latest changes for the State Runsheets.  Updating to the 5.1 version of Sweet-Billing requires a conversion process that needs to be completed to see the changes. We have detailed instructions on our website in the support section. If you have any questions please call our Decorah Support Team at 563-387-9338 (there may be scripts available to assist you with the conversion process)  The biggest benefit is the retiring of runsheet questions that required data duplication in the program.  Here is a list of Runsheets with the number of retired questions.

Georgia            19
Indiana             21
Iowa                10
Minnesota        23
Missouri            4
North Carolina    7
Ohio                  8
Oklahoma         20
Pennsylvania    16
Texas               14
Virginia             10

We are continually analyzing areas in our programs to extract information and eliminate data duplication and data entry.  So if your particular state runsheet did not retire many questions-don’t despair-we are still working on this process.