New Information and Educational Offering
by Cheri Lane
Communication Manager

Achieving the best customer service has always been a foundational business objective of both Sweet and AVeL-TECH companies - now Ortivus. Ortivus continually searches for concepts and tactics to further improve upon its industry-claimed top customer service rankings. Ortivus views their customers as business partners - believing that the success of Ortivus customers will also result in achieving Ortivus business goals.

In alignment with this belief, Ortivus is launching Ortivus University, which will offer new educational and informational services that go 'above and beyond' respective industry standards. Ortivus University will replace SweetSoft University. It will offer a much broader scope of information for the fire, police and EMS markets. Ortivus University will begin unveiling its new offerings with a Condition Codes webinar in March - an EMS industry topic that EMS services would normally seek guidance on from their respective lawyers, professional organizations and so forth. While Ortivus does not intend to replace these institutions, they do hope to facilitate the information flow by linking the informational sources to their needed destinations, and enhancing that experience by offering more pieces of the puzzle in one communication link. For example, the Condition Codes webinar offered in March will not only provide information on this upcoming regulation, but also provide the education for how to apply this information in the billing software. Sweet-billing customers can obtain needed industry information and at that same time learn how to apply that information within their billing software application; obtaining this information via video and audio from the comfort of their office or home.

New product educational courses, such as advanced product training for 'power users' and very basic training for entry-level users, will also be found at Ortivus University. Ortivus wants to help its customers gain the maximum benefit from its software, regardless of their level of experience in the industry or in using the applications.

Ortivus University will encompass both virtual learning (web-based) opportunities as well as physical (on-site) offerings. Information about the complete Ortivus University 'syllabus' will be arriving soon via the Ortivus Website.