Would you like a little friendly advice from an owner of a successful medical transport organization? Danny Wildman, co-owner of LifeCare Medical Transport, was kind enough to share some of his insight that helped LifeCare become what it is today - a thriving emergency medical service (EMS) company that covers 20,000 square miles in Virginia and employs over 275 EMS professionals.

Service information:  We just celebrated our 11 year anniversary as we started our business January 9, 1994. We serve 20,000 square miles of Virginia and have grown to be one of the largest providers in the Commonwealth of Virginia. We have over 275 employees and provide both emergency and non-emergency transportation. We have recently been awarded contracts to provide 911 services in the “Northern Neck” of Virginia. Additionally, we are actively providing additional billing services through our “Medix Billing Services” division.

What makes LifeCare Medical Transport Service unique?  We have grown and developed the business with our employees in mind. Since establishing the business, we have reinvested revenues back into capital improvements such as facilities, ambulances, equipment, etc. We would venture to say that no other ambulance company in Virginia has committed as much financial resources back into capital improvements as LifeCare. Hence, we want our employees to be proud to come to work in the facilities that we have constructed, the late model fleet of vehicles we operate, and the “hands-on” approach that all of our managers have in the daily operation of the business. We are committed to not only serving our communities, but playing an active role in health care issues in the areas we serve. Currently we are excitedly working on health care awareness and fire prevention programs that will be hand delivered to each of our patients and families at the time of transport.

Software programs utilized?  We have used Sweet software since we started in 1994, upgrading from A2000, then to Amazon billing in 1999. We were pleased and honored to provide the beta test on Amazon when it first rolled out and it has been exciting to see the changes and enhancements over the years. In 2004, we converted our dispatch program to Sweet-CAD and have integrated it with our billing program, saving many hours each week tracking and entering calls into the billing system. 

What advice would you offer other EMS services that you wish you may have known when you first got into this business?  Perseverance and commitment to quality are the keys to success in the ambulance industry. Every agency has something to offer, however, the caller on the other end will always want professional courtesy and excellent customer service.

Any other information that you would like to include: We are always appreciative of the positive relationship we have maintained with Sweet/Ortivus over the years and are excited to look to the future for more state-of-the-art improvements and technological enhancements to the EMS system.