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News release
1/29/2007
Ortivus Closely Monitors Customer Feedback; Offers Incentive for Customer Feedback Submission
Congratulations Morristown Hamblem E.M.S. (Morristown, TN), the January 2007 winner of the Customer Experience Survey Drawing. They received the Ultimate Office Party gift basket from Wine Country Gift Baskets as part of an incentive program offered to Ortivus customers who fill out the short five-question survey upon support renewal.
Achieving the best customer service has always been a fundamental business objective for Ortivus, and at the foundation of this objective is careful attentiveness to customer feedback. Ortivus continually searches for concepts and tactics to further improve upon its industry-claimed top customer service rankings. Ortivus views their customers as business partners - believing that the success of Ortivus customers will also result in achieving Ortivus business goals. Some of the support services offered to Ortivus Support Maintenance Contract customers include:
- Unlimited access (whether via phone or email/instant chat) to the Ortivus Support Team
- Software updates and industry service packs
- Priority status over non-support customers
- Ortivus University discounts and privileges
- Access to exclusive, password-protected section of the Ortivus website, which includes:
- Instant online live support chat
- Recorded Classes (demonstrations) of answers to your questions (audio and visual)
- Knowledge Library – more in-depth articles on procedures and troubleshooting
- State EDI Information – forms and updates for Medicare, Medicaid and Commercial
- Recorded Webinar Center – industry and software specific presentations from industry --experts on valuable topics, like Condition Codes, Ambulance Fee, Enhancing Work Flow, Funding Opportunities, Improving Cash Flow and Compliance, etc.
For more information on eligibility for this drawing, contact support@ortivusna.com.
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About Ortivus:
Ortivus offers integrated software solutions for Emergency Medical Services and Public Safety. The North American Subsidiary develops and markets the following pre-hospital applications: EMS billing, patient care reporting, computer-aided dispatch, automatic vehicle location, mobile data application, and patient vital signs monitoring and data transmission.
The Ortivus vision is to be the customer’s preferred provider of integrated information and decision-making software support systems in the Emergency Medical Service, Public Safety and Healthcare industries.
Ortivus operates out of two North American corporate office locations (Decorah, Iowa, US and Montreal, Quebec, Canada), as well as several international locations (Sweden, Denmark, Germany and Great Britain).